# The fastest learner your housing team will ever hire

An AI employee that knows your repair policies, speaks to your tenants with empathy, and never lets a compliance deadline slip. Onboard it like a new starter — it learns on the job.

42% of housing professionals cite staff shortages as their biggest challenge.

28→14d the repair completion target leading associations are racing to hit.

£300M+ being invested by one association alone to modernise stock to EPC C.

100+ compliance obligations tracked per property, per year.

## How it works

### Three steps to your first AI employee

01

### Onboard

Introduce your AI employee to your policies, SLAs and systems — just like a new hire.

02

### Connect

Link to your housing management system, contractor portals, email and phone channels.

03

### Automate

Assign workflows. Your AI employee handles them end-to-end, learning and improving daily.

## Purpose-built workflows

### Six workflows that move the needle on tenant satisfaction

01 **Repairs Triage & Scheduling**  
50% faster triage to appointment  
Receives every repair request — phone, email, portal — classifies urgency against your policy matrix, checks real-time contractor availability, books the slot and confirms with the tenant. First-time fix rates go up. Average completion time comes down.

02 **Tenant Communication**  
70%+ of routine queries resolved instantly  
Answers rent balance queries, provides live repair tracking updates, explains policy in plain language, and routes vulnerable tenants to specialist teams. Works across email, chat and phone simultaneously — no hold queues, no callbacks.

03 **Compliance Monitoring**  
100% certificate visibility in real-time  
Tracks every gas safety certificate, fire risk assessment, EPC rating and Awaab's Law deadline across your entire portfolio. Flags approaching deadlines weeks in advance, chases contractors automatically, and generates audit-ready board reports.

04 **Void Turnaround**  
40% faster turnaround on average  
Orchestrates the entire empty-property pipeline: triggers inspections, schedules trades in the right sequence, orders cleaning, creates the listing, and manages viewings. Every void day is lost income — this compresses weeks into days.

05 **Rent Arrears & Support**  
2× earlier intervention vs manual process  
Detects arrears patterns before they escalate. Sends early, sensitive outreach. Offers flexible payment plans. Connects tenants to your money advice team. Keeps detailed case notes so nothing falls through the cracks — earlier intervention, better outcomes.

06 **Contractor Coordination**  
0 missed SLA deadlines  
Manages your entire supply chain — requesting quotes, comparing responses, confirming bookings, chasing completion, and flagging SLA breaches. Whether you have 50 suppliers or 500, every relationship is tracked and every deadline is met.

## Built by people who understand social housing

We're not a generic AI chatbot repackaged for housing. Our AI employees are trained on the specific language, regulations and workflows of UK housing associations — from Awaab's Law to the Regulator of Social Housing's consumer standards.